We aim to provide clear shipping information so that customers can understand the delivery process before completing an order.
Order Processing
Orders are generally prepared for shipment after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, holidays, weekends, and other operational factors.
Orders containing multiple products may be shipped in separate packages.
Estimated Delivery
Estimated delivery times may be displayed during checkout.
These estimates are provided as general guidance and may be affected by circumstances outside our control.
Delivery may take longer because of weather, carrier delays, customs procedures, holidays, transportation issues, or unexpected operational events.
Shipping Methods
Available shipping methods depend on the destination, products ordered, package characteristics, and other delivery conditions.
Applicable options and estimated delivery periods may be shown during checkout.
Shipping Fees
Any applicable shipping charges will generally be presented before the order is finalized.
Promotional shipping offers may have separate eligibility conditions.
Tracking Information
When tracking is available, tracking information may be sent after an order has been dispatched.
Carrier systems may take some time to display the first tracking update.
Shipping Address
Customers are responsible for ensuring that shipping information is accurate and complete.
Incorrect or incomplete address information may cause delays, additional charges, or returned shipments.
Delivery Delays
Delivery estimates may be affected by:
- Carrier service interruptions
- Severe weather
- Customs processing
- Public holidays
- High seasonal demand
- Transportation disruptions
- Incorrect address information
- Other unexpected circumstances
An estimated delivery date is therefore not necessarily a guaranteed delivery date.
Damaged Shipments
If a package arrives damaged, please contact customer support as soon as possible.
Photos of the package, shipping label, and damaged product may be requested when reviewing the issue.
Lost or Missing Packages
If tracking information shows that a package has been delivered but you cannot locate it, please contact customer support.
We may need to review the tracking information or coordinate with the carrier.
International Orders
International deliveries may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated, such charges may be the responsibility of the recipient.
Undeliverable Packages
Packages may be returned because of incorrect addresses, unsuccessful delivery attempts, refusal, or other recipient-related circumstances.
Additional shipping or handling costs may apply where permitted by applicable law.