We understand that not every purchase will be the perfect fit. This policy explains the general requirements and process for requesting a return or refund.
Return Period
Eligible products may generally be returned within 30 days after delivery.
Return requests submitted outside the applicable period may not be accepted unless a longer period is required under applicable law.
Return Requirements
To be considered for a return, an item should generally:
- Remain in its original condition
- Be unused except for reasonable inspection
- Not have been damaged through improper use
- Include original packaging when applicable
- Include all relevant accessories and components
- Be connected to the original order
Product-specific requirements may also apply.
Restricted Returns
Some products may not be eligible for return because of their nature or condition.
This may include customized or personalized products, certain hygiene-related products, final-sale items, or other products where return restrictions are permitted by applicable law.
Requesting a Return
Please contact customer support before returning an item.
Provide the relevant order information and explain the reason for your request.
Additional details or photographs may be requested when necessary to evaluate the return.
If approved, return instructions will be provided.
Return Shipping Costs
For returns made because of preference, sizing, change of mind, or similar reasons, the customer may be responsible for the return shipping cost.
If the item is defective, damaged, or incorrectly supplied, different arrangements may apply.
Original shipping fees may not be refundable where permitted by law.
Refund Review
Returned items may be inspected after they are received.
If the return satisfies the applicable requirements, an approved refund will generally be issued to the original payment method.
The time required for the refund to appear may vary according to the payment provider.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact customer support promptly.
To help us investigate, we may request photographs, packaging information, order details, or other relevant evidence.
Exchanges
Replacement or exchange requests are subject to product availability.
If the requested replacement cannot be provided, another resolution may be considered where appropriate.
Your Legal Rights
This policy does not affect any mandatory rights or remedies available under applicable consumer protection laws.